Our unique eReality® Methodology (implementation model) is effective and target-oriented. It is the lean top-down approach to identifying and defining the relevant dependencies and key performance indicators (KPIs). It is the guideline to achieving the targets requirements.
The focus is on the business process, its availability and quality as experienced by the end user. Relevant IT and business key performance indicators (KPIs) are identified, measured and rated. All dependencies down to the ICT infrastructure are identified, mapped and monitored. Dependencies on manual process steps complete the process model.